Return & Refunds

Returns

Before sending anything back please fill out the following return form. Please Contact Us for more information on how to return goods if you have any problems with the return form.

You have 14 days from delivery to return goods. 

 

Goods for return must be in their original packaging, and unused. If an item or items have been agreed at a special price by email or phone with the customer and Elegant House Interiors, and are therefore subject to 'special order' terms, returns are not permitted unless faulty or damaged. 

 

There are certain situations where only partial refunds are granted 

With obvious signs of use.

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

 

Please note that these Terms do not affect your statutory rights.

 

Refunds 

Once your return is received and checked, Elegant House Interiors will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

No refunds or returns on bespoke items. If you require a colour sample email us.